Effective Communication
Published Apr 20, 2007
Overview
The ability to communicate effectively is the hallmark of good management. Whether it be within the sphere of team briefing, counselling, negotiating or providing feedback, all require developed skills, essential to maximise your organisation’s efficiency.
This course explores the essential communication skills and techniques, including assertiveness training, required by all managers.
Through examining the components of communication, delegates learn how to conduct team briefings, counsel, provide feedback and how to successfully manage the negotiation process.
The course is practically based focusing upon the identification, application and development of such techniques.
Suitable for
Those managers, supervisors and team leaders who wish to improve and develop their essential communication skills.
Content
- Understand how we communicate
- Active listening techniques
- Non-verbal skills and their effective application
- Plan, prepare and conduct a team briefing
- Assertive communication
- Giving effective feedback
Duration
One full day
Certification
Evolve Training Certificate
Cost
£150
E-mail addresses and phone numbers supplied to Evolve will not be passed on to any other organisation.
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